CFM to introduce CIS so that consumers can understand terms and conditions easily
JOHOR BARU: All telecommunication service providers must have a Critical Information Summary (CIS) for consumers.
The CIS will provide consumers with clear information about products, plans and services to enable them to easily compare what is being offered for both post paid and pre-paid services.
Communications and Multimedia Consumer Forum of Malaysia (CFM), director Ahmad Izham Khairuddin said the CIS will be implemented by middle of next year with the aim of providing consumers all the basic information they require to know when taking up a particular plan.
"Consumers can also have the liberty of doing comparisons with other plans which are being offered by telecommunication service providers," he said after attending a 5th Industry knowledge sharing forum here today.
He said the CIS is easy to understand and only outlined in one or two pages.
"The font used is readable as it is not the small font used in some documents," said Ahmad Izham.
He said the CIS has been drafted in simple language so that consumers can understand their products and services before they make a commitment to the service provider.
"Almost all telco providers are in support of the new measure," he said, adding that Australia's telcos have already started the CIS.
Ahmad Izham said CFM received 5,973 complaints against service providers with 97% could be resolved easily.
"The biggest complaint is poor service, billing, poor coverage and unfair practice," he added.
CFM is confident that the RM1 billion allocation to improve nationwide broadband coverage and quality improvements will help enhance consumer experience as well as open up more online opportunities for all Malaysians.