HeyDoc Health CEO Dr Raymond Choy said under the collaboration with Kiddocare, the platform’s active carers will gain access to HeyDoc Health’s online healthcare services.
PETALING JAYA: HeyDoc Health CEO Dr Raymond Choy said under the collaboration with Kiddocare, the platform’s active carers will gain access to HeyDoc Health’s online healthcare services including unlimited teleconsultations with licensed doctors, electronic prescriptions and medication delivery for less than RM10 per month.
He said the cost of the plan will be fully covered by Kiddocare as part of its welfare initiative and ongoing effort to humanise gig work in Malaysia.
He added that the partnership was designed to close the healthcare accessibility gap faced by gig workers, many of whom operate outside the formal employment system and lack insurance or employer-provided medical benefits.
“Healthcare costs are rising fast.
Medical inflation is at about 15% this year and projected to hit 16% next year.
“It’s becoming unsustainable even for the M40 and T20 groups, let alone gig workers.
That’s why we are offering Kiddocare carers an affordable plan,”Choy told theSun.
He said HeyDoc Health sits “in between” the public and private healthcare systems, providing affordable, convenient access to quality medical care.
“In private clinics, you might pay RM40 to RM50 per visit, while in government clinics, patients pay RM1 but it is subsidised.
We are offering full digital healthcare – consultations, e-prescriptions and medication, for less than a cup of coffee.”
The partnership aims to make healthcare access simpler for Kiddocare carers, who often juggle multiple caregiving jobs and cannot afford to spend hours at a clinic.
“If a carer is unwell, they could log in to the FutureCare app powered by Hey.Health, select their preferred doctor based on language or specialty and start chatting within 60 seconds.
Our doctors handle about 2,000 to 3,000 consultations daily.”
Once a virtual consultation ends, doctors issue digitally signed e-prescriptions compliant with the Poison Act 1952 (Act 366) and e-prescription law.
Carers then receive a QR code, allowing them to either have medication delivered or pick it up from private partner pharmacies, all within about 10 minutes.
Choy said the goal is to ensure that Kiddocare carers, many of whom are women working flexibly to support families, have the same level of healthcare access as full-time employees in major companies.
“Gig workers deserve medical benefits just like those in MNCs or SMEs.
This partnership with Kiddocare is about empowering carers, ensuring that those who care for others are also cared for.”
He added that HeyDoc’s decade-long experience in telemedicine has built a “solid ecosystem” that combines affordability, accessibility and trusted medical care, values that align with Kiddocare’s mission to professionalise and humanise the care economy.
