MACC and MCMC enhance cooperation to improve crisis communication management and tackle negative online content in Malaysia
PUTRAJAYA: The Malaysian Anti-Corruption Commission (MACC) and the Malaysian Communications and Multimedia Commission (MCMC) have strengthened their strategic cooperation through engagement sessions to enhance crisis communication management capabilities and address the spread of negative content on digital platforms.
MACC Strategic Communications Division director Hisyam Mohd Yusoff said that close cooperation between related agencies is important to ensure that crisis management can be carried out in a more organised, swift and effective manner.
He proposed that the MCMC coordinate cooperation between relevant agencies to strengthen crisis management mechanisms and expedite the delivery of information and actions on emerging issues.
Hisyam said that the MACC is currently working towards obtaining ISO Certification for crisis management as outlined in the MACC Strategic Plan 2026-2030.
“This ISO can later be used by all agencies as a guideline in crisis management,” he said in a statement today.
Meanwhile, MCMC Communications and Industry Relations Division head Shirley Tan Shuo Ling said that the sentiment analysis conducted by her team is based on two main sources, namely media coverage and the views of key opinion leaders (KOL), to help the agency identify issues that have the potential to trigger a crisis.
“The analysis allows an issue to be monitored more systematically, enabling communication actions to be taken more swiftly to address negative public perceptions before they escalate into a larger crisis,” she said.
MCMC Content Platform Management Division head Mai Zairani Zainal Abidin said that the MCMC can take action against online content that violates legal provisions, including false, obscene, disgusting, pornographic and threatening content.
“The MCMC is ready to cooperate and assist the MACC in addressing issues related to online content, while the public can submit complaints via the MCMC portal by including a police report or statement as supporting documents to enable action to be taken against the reported content,” she said.
According to her, the MCMC also has the authority to direct media portals to remove content that violates legal provisions and prioritize cases involving the Online Safety Act 2025 (ONSA) to ensure actions can be taken more swiftly.
