JPJ says its appointment of collection agents expands service channels, does not privatise core functions, and involves no government cost.
KUALA LUMPUR: The Road Transport Department (JPJ) has clarified that appointing collection agents is an expansion of service channels, not a privatisation of its activities.
Director-General Datuk Aedy Fadly Ramli stated the practice has been in place since 2016, with 10 agents appointed to date.
“The agents have no role in official collection channels, namely the MyJPJ and MySikap applications and JPJ offices, which are currently and will continue to be managed by the department,” he said.
The statement follows criticism after Ramssol Group Bhd’s subsidiary, Rider Gate Sdn Bhd, was officially appointed as an authorised JPJ collection agent.
Rider Gate’s application portal offers a digital platform for transactions like road tax renewal and summons payment for a nominal fee.
Aedy Fadly explained that appointing a vehicle insurance platform as an agent could allow road tax renewals during insurance purchases.
Motorists can still renew road tax directly via JPJ’s official apps or at its counters.
Previous collection agents include POS Malaysia, PUSPAKOM, MyEG, Konsortium Multimedia Swasta, TCSENS, and TNG Digital Sdn Bhd.
The director-general confirmed the appointments involve no cost to the government.
Any qualified company wishing to add value through JPJ services can apply for consideration.
All applications are processed according to established procedures with Finance Ministry approvals.
JPJ remains committed to ensuring efficient, secure, and accessible public service delivery.
The department will continuously regulate all appointed agents to uphold standards.
It will also ensure data integrity, transaction security, and an optimal user experience.
This aligns with the government’s aspiration to strengthen digital services in the public sector.
