New platform expected to lower costs, while quicker case movement would boost confidence in dispute resolution services: Ministry
SHAH ALAM: Consumers can now file and track complaints more easily with the launch of the ez-TTPM app for the Malaysian Consumer Claims Tribunal (TTPM), aimed at improving efficiency of the dispute resolution process.
Domestic Trade and Cost of Living Minister Datuk Armizan Mohd Ali said the innovation reduces costs, shortens waiting times and improves accessibility, particularly for users in rural areas.
“From Jan 1 to Nov 14, TTPM received 9,203 claims involving a total value of RM77.2 million. During the same period, 6,881 cases were resolved. Under TTPM’s service charter, once a complete complaint is filed with all supporting documents, the case, including the hearing, should be settled within 60 days,” he said at the launch of the ministry’s roadshow carnival and the Buy Malaysian Products campaign yesterday.
He explained that ez-TTPM allows consumers to access information, lodge complaints, upload documents and monitor case progress without needing to be physically present.
“With faster access, more efficient processes and quicker case movement, we hope public confidence in government services would continue to improve. This supports our broader goal of championing consumer rights and fostering a healthy domestic ecosystem free from misconduct and non-compliance,” he said.
Armizan added that the app had gone through a pilot phase to ensure system stability and the ministry is confident it is functioning smoothly.
He said the 9,000 cases recorded this year involved goods and services, including vehicle purchases, service-related issues, umrah packages, electrical appliances, gadgets and devices.
“Once a complete complaint with full supporting documents is received, the hearing process will begin and the ministry aims to conclude the case immediately. For certain cases where documentation is clear and complete, they may even be resolved after the first hearing. That is the charter we have set.”
The ministry has also concluded this year’s edition of its roadshow carnival and Buy Malaysian Products campaign in Selangor, marking the final stop for the Central Zone after earlier editions in Johor, Kedah, Pahang, Sabah and Sarawak.
Armizan said the carnival acts as a platform for exhibitors and visitors to expand business networks, strengthen brand visibility and tap into economic opportunities, adding that it reflects Malaysia’s strong and sustainable domestic economic climate.
“According to the Statistics Department, the total sales value of the distributive trade sector, which includes wholesale and retail, recorded RM1.766 trillion in 2024, a 5.5% increase from RM1.673 trillion in 2023. For 2025, the department reported that as of September, wholesale and retail trade sales reached RM1.381 trillion compared with RM1.314 trillion during the same period in 2024.”
He said the Buy Malaysian Products campaign is not just a trending programme but aims to cultivate economic patriotism among the public.
“When buying and selling happen within national borders, the outflow of money is reduced, benefitting the supply chain of local micro, small and medium enterprises. Every ringgit spent on local products is an investment in the domestic economy, contributing to national development and supporting the livelihoods of local entrepreneurs.”
He said to address the cost of living, the ministry works with multiple agencies under the Madani government.
