Grounding of two Malindo Air aircraft disrupts multiple flights

03 Jul 2017 / 09:07 H.

PETALING JAYA: The grounding of two Malindo Air aircraft last week has disrupted its scheduling of flights and many of its affected passengers complaining about service.
Many of the disgruntled passengers have taken to social media to complain about service and how they have been left stranded in their destinations.
A spokesperson from Malindo Air told theSun that the delays in flights are due to this and flights are being rescheduled.
"The delays are due to technical issues, therefore we need to reschedule the flights. A number of departures have been affected as two aircraft have been grounded. Affected passengers have been provided with food and accommodation," the spokesperson told theSun via Whatsapp today.
However, some passengers have complained on twitter that the airline staff kept them in the dark and did not provide any form of relief.
Malindo Air has said they are working on getting their flight schedules back to normal tomorrow.
Among international flights affected by the service disruption included Hanoi, Vietnam and Bandung, Indonesia. Local flights affected are those flying out of Subang and KLIA 2 to Alor Star and Kota Kinabalu.
Two Boeing 737 aircraft are grounded in Delhi and Dhaka due to technical issues.
The plane in Delhi was grounded there after Malindo Air Flight OD132, en route to Kuala Lumpur from Lahore on June 25, was forced to divert to the Indian city due to engine issues.
On June 27, Malindo Air Flight OD163, which was flying to Kuala Lumpur, returned to Dhaka because of a crack in its windshield.
Social media has been buzzing about the delays over the weekend, with passengers taking to Twitter to air their grievances.
"All flights for Malindo airlines are late and they are not even giving proper information," (sic) a passenger tweeted from Malaysia.
One passenger tweeted that his flight from Kuala Lumpur to Kota Kinabalu 7.30pm on Saturday but it only took off at 2pm on Sunday.
Another said (sic), "bandung, I heard all Malindo flights are delayed for a long and unspecified time."
"Reached my limit, I'm so done," one frustrated passenger tweeted.
Checks on Malindo Air Facebook page shows disgruntled passengers commenting about the numerous delays they had experienced.
"Yesterday, OD1603, Kuching to kl, retimed 4x and delayed. Actual flight 3.55pm became 10pm. Some pax (waiting since 2pm," (sic) Alix Fave said in his comment on the airline's page.
He also said no compensation or food vouchers were given to the passengers.
Many complained about long delays, anywhere from four to seven hours of delay as well as delays in collecting their baggage.
Many passengers said their calls to the airlines customer service lines were not been answered.

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