Deputy minister assures Orang Asli and vulnerable groups will not be left behind in digital service shift, with manual options and support centres remaining available
KUALA LUMPUR: The government has assured that no community, including the Orang Asli, will be marginalised by its digitalisation policies.
Deputy Home Minister Datuk Seri Dr Shamsul Anuar Nasarah said while MyDigital ID is used to access government services, manual methods will continue for vulnerable groups.
For Royal Malaysia Police (PDRM) services, he said the fully integrated MyBayar PDRM application launched last October maintains alternative payment channels.
He stated that the elderly, persons with disabilities, and rural residents with internet or digital skill constraints can still settle fines and conduct related affairs manually.
“For rural areas and Orang Asli settlements, the existence of Digital Economy Centres under MCMC also helps communities access government services through internet facilities and digital literacy training.
“MyDigital ID is a secure digital identity verification alternative and does not completely replace the use of MyKad or physical identification documents,” he said during a Dewan Rakyat question-and-answer session.
He confirmed that those unable to use digital facilities can still use manual, face-to-face verification methods at service counters.
