Prasarana has submitted a comprehensive recovery plan to the Transport Ministry following recent LRT service disruptions on the Kelana Jaya line.
KUALA LUMPUR: Prasarana Malaysia Berhad has submitted a comprehensive recovery action plan to the Transport Ministry following recent service disruptions on the Kelana Jaya LRT line.
Group president and chief executive officer Amir Hamdan said the plan focuses on technical operations and customer experience. He confirmed the report was accepted during a recent post-cabinet meeting.
“Alhamdulillah, I think they accepted our report. It is now up to us to ensure that we execute the action plans in a timely manner to ensure that it won’t happen again, or at least try to minimise the disruption and the risk of disruptions,” he said.
Amir spoke to reporters after a site visit to monitor Rapid KL operations on the morning of Aidilfitri at MRT Pasar Seni. He emphasised the Land Public Transport Agency (APAD) remains continuously engaged with Prasarana’s operational developments.
Amir explained that Prasarana maintains a standard reporting schedule with APAD for every incident. This procedure ensures full transparency and compliance with safety standards.
“In this respect, APAD is always with us. Every time there is an incident or instruction, APAD is immediately informed. We have a frequent reporting system to APAD, which includes 24-hour, seven-day, and 21-day reports. That is the standard procedure,” he added.
Transport Minister Anthony Loke had earlier instructed APAD to probe the technical issues on the Kelana Jaya Line. He also required Prasarana to outline a clear recovery roadmap to prevent future occurrences.
In a related development, Amir shared that 3,200 Prasarana staff members are on duty throughout the festive season. He noted passenger volume in the city is estimated to drop by 50% during Aidilfitri.
The group remains committed to maintaining high service reliability and safety for all commuters during this period.
