KUALA LUMPUR: Banks and takaful operators have come forward to assist the victims of the fire incident in Putra Heights, Selangor, on Tuesday through various relief assistance plans.
CIMB Bank Bhd and CIMB Islamic Bank Bhd have simplified the process for getting aid so that customers only need to provide their basic information to apply for the relief assistance plan.
Furthermore, late charges and fees for impacted customers will be waived, CIMB Group Holdings Bhd said in a statement today.
“Small and medium enterprise (SME) customers who are impacted by the fire and may require additional cashflow assistance on top of the payment relief can also apply for additional working capital to support the business needs.
“Charges would be waived for credit/debit card replacements, statement requests or replacements of damaged passbooks and bankers’ cheques too,” it said.
CIMB will also work closely with its insurance partners to expedite the processing of insurance claims.
To apply for assistance, it said individual customers can call CIMB’s contact centre at (03)6204-7788.
“SME customers who are impacted by the fire and may require assistance can visit www.cimb.com.my/frap while non-SMEs and corporate customers may also contact their CIMB relationship manager to discuss assistance options,” it said.
Meanwhile, in a post on Facebook, Bank Islam Malaysia Bhd said it is offering to defer monthly payments for up to six months for House, Personal and Vehicle Financing-i customers affected by a disaster, subject to the terms and conditions set.
“For further information and assistance, please contact the nearest Bank Islam branch or our customer service centre,” it added.
In its statement on assistance to affected customers, AmBank Group said the bank will discuss on case-to-case basis on repayment options to eligible customers with AmBank financing facilities.
Affected customers can call the bank’s customer care line at (03)2178-8888 from 7 am to 11 pm daily or visit its nearest branch for assistance.
In response to the emergency, the takaful industry has also implemented measures to provide immediate relief, guidance, and claims assistance to affected certificate holders and surrounding communities.
These include fast-tracked claims processing, simplifed claims procedues, and on-ground assistance to assist with claims processing, the Malaysian Takaful Association said in a statement today.
Yesterday, Maybank’s insurance and takaful arm Etiqa announced it would cover all eligible motor, personal accident, retail fire, homeowners and householders insurance customers affected by the Putra Heights fire incident.
In a statement, Etiqa said it will waive the police report requirement to ease claims processing.
Customers may submit their claims via the Etiqa Special Hotline – Putra Heights Explosion Claims at 011-16306646 (WhatsApp) or (03)2692-8188.
