KTMB cancels MySawasdee trains from KL to Hat Yai for safety inspections and track repairs after floods, affecting hundreds of passengers.
KUALA LUMPUR: Keretapi Tanah Melayu Berhad (KTMB) has cancelled its MySawasdee train service for post-flood safety inspections.
The national rail operator said the cancellations are due to necessary track cleaning and repair work in several areas that remain unstable.
Train No. 1004 from KL Sentral to Hat Yai and train No. 1005 from Hat Yai to KL Sentral are cancelled from December 5 to 8 and again from December 12 to 15.
ALSO READ: KTMB cancels MySawasdee trains to Hat Yai due to severe flooding
Thai authorities are also conducting rail infrastructure inspections and technical assessments to determine the route’s safety level before operations can resume.
A total of 837 passengers are affected by the cancellations.
KTMB stated that 683 passengers have not yet cancelled their tickets, while 196 passengers who cancelled early are eligible for a refund of the remaining fare.
For online ticket purchases, passengers can cancel via the KITS app by selecting MyTicket, then Upcoming Ticket, and then Refund.
They will receive a full fare refund immediately into their KTM Wallet for future ticket purchases.
The next MySawasdee service schedule will be announced depending on developments and the situation in Hat Yai.
KTMB apologised for the inconvenience caused.
Passengers can contact the KTMB Call Centre at 03-9779 1200 for further information. – Bernama
