Loke said TBS has introduced several improvements, including QR code ticketing to reduce queueing and upgraded facilities to enhance passenger comfort.
KUALA LUMPUR: Terminal Bersepadu Selatan (TBS) is gearing up for a massive influx of passengers this Chinese New Year, with Transport Minister Anthony Loke estimating 30,000 to 40,000 travelers per day and around 1,000 express bus trips daily during the peak period.
To ensure smoother operations, Loke said TBS has introduced several improvements, including QR code ticketing to reduce queueing and upgraded facilities to enhance passenger comfort.
He assured the public that these measures are aimed at minimising congestion and making travel safer and more efficient during the busy festive season.
A major improvement addresses the QR code ticketing issue that previously caused frustration among passengers.
“Previously, those who purchased tickets through online travel agents (OTAs) or ticketing terminals had to queue at TBS to exchange their QR codes before boarding.
“The government, through the Land Public Transport Agency (APAD), has mandated that all OTAs selling express bus tickets integrate QR codes into the tickets.
“From February onward, passengers purchasing tickets via OTAs will no longer need to exchange QR codes upon arrival,” Loke said after a media walkabout at TBS.
Passengers who bought tickets earlier without QR codes can now generate them online via the TBS website, eliminating the need to queue at the terminal.
Loke explained that the QR code functions like a boarding pass, granting access to departure gates, which are designed similarly to airport boarding areas.
A nominal RM1 fee applies for operational purposes.
He also noted that some counters will remain at TBS to assist passengers who have not generated their QR codes.
“There are still some counters available, but we hope to reduce the need for them.
“That’s why we want this information to reach everyone, so more people know they can do it online and don’t need to come to the terminal,” Loke said.
He added that public feedback showed some passengers mistakenly believed they could simply show a ticket and board the bus.
“But the system at TBS requires a QR code to enter the departure gates. With the online system, we hope to make the process easier for everyone,” he said.
In addition, TBS operators have been instructed to improve terminal facilities following previous complaints about non-functioning escalators, lifts, and unclean restrooms.
Loke stressed that maintaining basic service standards is mandatory, as passengers pay service charges and expect a clean and comfortable environment.
