PETALING JAYA: Citi Malaysia has assured customers that its consumer business operations and offices will continue to operate as normal despite the greater group’s decision to exit from the consumer franchises in 13 markets across the region.
Consumer business manager Elaine Fan said its existing products and services will continue normally and there will be no change in the level of service. Moreover, she stated that all of its branches, ATMs, call centre and offices, will continue to operate as they do now and customers can continue to conduct transactions or service inquiries through Citi Mobile App, Citibank Online and CitiPhone.
“This will remain the case until we notify customers of any changes in the future,” Fan said in a statement today.
Citi Malaysia CEO Usman Ahmed also gave the assurance that the international banking group will protect the interests of and minimise the impact on its customers, employees and other stakeholders.
He pointed out that it banks 80% of the 50 largest market cap companies and 650 multinational companies in Malaysia.
“There will be no change in the way we serve our customers and we are confident in our ability to execute and effectively manage the transition. We will provide further timely updates when we have details to share but we want to reassure that our priority remains on serving the banking needs of our customers and clients,” said Usman.
In Malaysia, the group has a workforce of over 5,000 employees and has obtained a ‘AAA’ rating by RAM Rating Services for the past 21 consecutive years.
