EPF shuts remittance counters nationwide from July 1, 2026, urging members to use digital payment channels
PETALING JAYA: The Employees Provident Fund (EPF) has announced that all remittance counters at its offices across Malaysia will cease operations from July 1, as the national retirement savings fund accelerates its shift toward digital-first service delivery.
In a statement, today, EPF emphasised that the move is part of a broader initiative to modernise and streamline its services through more accessible and efficient payment platforms. Members and employers are encouraged to familiarise themselves with the available alternatives well ahead of the transition date.
Importantly, the EPF clarified that only remittance counters will be affected by this change. All other service counters at EPF offices throughout the country will continue to operate as normal, ensuring that members requiring in-person assistance for other matters will not face disruption.
For members looking to continue making contribution payments after the closure, several channels remain fully available. These include the EPF’s own i-Akaun mobile application, internet banking platforms, bank agent counters, Self-Service Terminals (SST) stationed at various locations, as well as the Mobile KWSP Team or Relationship Advisory (RA) services for those who require more personalised assistance.
Employers, in particular, are strongly encouraged to transition their contribution payments to the i-Akaun (Employer) portal. The EPF noted that using this dedicated portal would help ensure smoother and more efficient processing of payments, reducing the likelihood of delays or administrative complications.
The fund also sought to reassure both members and employers that the counter closure would in no way impede their ability to fulfil contribution obligations. With multiple alternative channels readily accessible, the EPF maintained that the transition is designed to be as seamless as possible for all parties involved.
The EPF’s move reflects a growing trend among Malaysian government-linked institutions to reduce reliance on physical counters in favour of digital solutions — a shift that gained significant momentum following the Covid-19 pandemic, which accelerated the adoption of online financial services nationwide.
EPF also reaffirmed its dedication to continuous service improvement, stating its commitment to ensuring that all transactions can be carried out through platforms that are secure, accessible, and efficient.
Members who require guidance on navigating the available digital channels are advised to reach out to the EPF directly or visit its official website for step-by-step assistance.
