Home Minister Saifuddin Nasution urges all agencies to accelerate AI integration for faster, more efficient public service delivery.
PUTRAJAYA: All agencies and departments under the Home Ministry have been directed to accelerate the adoption of artificial intelligence technology to enhance productivity, work efficiency and public service delivery.
Home Minister Datuk Seri Saifuddin Nasution Ismail stated that AI is a crucial tool for forward-thinking organisations to improve administrative efficiency.
He explained that the technology can analyse vast amounts of information from journals, books and publications while also assisting in quickly producing written content or drafting documents.
Saifuddin Nasution noted that while generative AI is still in its early stages, Malaysia has the potential to keep pace with global advancements in the field.
“Generative AI has only been around for about two to three years and is advancing quickly, so we are not far behind,” he said during the ministry’s monthly assembly.
He emphasised that AI use has become a new requirement in modern administration, revealing the ministry had taken preliminary steps over the past two years through its ‘AI for KDN, KDN for AI’ initiative.
The minister also called for enhanced AI-related training, including sending officers to local universities to acquire fundamental knowledge of the technology.
Saifuddin Nasution highlighted that several agencies, including the Immigration Department, had already started utilising AI technology such as facial recognition systems to facilitate movement at entry points without manual passport stamps.
He added that AI could be used in system development and in preparing initial drafts of investigation reports or logistics analyses before final officer review.
Full utilisation of this technology would result in faster work outcomes, higher productivity and better service delivery to the public according to the minister.
Also present at the assembly were Deputy Home Minister Datuk Seri Dr Shamsul Anuar Nasarah, ministry secretary-general Datuk Dr Awang Alik Jeman, Inspector-General of Police Datuk Seri Mohd Khalid Ismail and Immigration director-general Datuk Zakaria Shaaban.
