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Home ministry pushes AI adoption to boost public service efficiency

Home Minister Saifuddin Nasution urges all agencies under KDN to accelerate AI use for productivity, work efficiency and improved public service delivery

PUTRAJAYA: All agencies and departments under the Home Ministry have been directed to accelerate the adoption of artificial intelligence technology.

Home Minister Datuk Seri Saifuddin Nasution Ismail said AI is a crucial tool for enhancing administrative efficiency and forward planning.

He stated the technology can analyse vast amounts of information and assist in quickly producing written content.

“Generative AI has only been around for about two to three years and is advancing quickly, so we are not far behind,” he said at the ministry’s monthly assembly.

Saifuddin Nasution said AI use is now a requirement in modern administration.

The ministry has taken preliminary steps through its ‘AI for KDN, KDN for AI’ initiative over the past two years.

He also called for enhanced AI-related training for officers, including programmes at local universities.

Several agencies, including the Immigration Department, have already started utilising AI technology.

Facial recognition systems are being used to facilitate movement at entry points without manual passport stamps.

Saifuddin Nasution added that AI can aid in system development and drafting initial investigation reports.

Full utilisation of this technology will result in faster outcomes and better public service.

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