Digital My50 pass use rises as more commuters switch to TnG eWallet for faster and more convenient renewals
PETALING JAYA: In line with the push for a cashless economy, more Malaysians are tapping their way to convenience with digital My50 pass purchases via the TnG eWallet since the option was introduced in July 2024.
In a written reply to Parliament yesterday, the Transport Ministry reported a rise in digital My50 travel pass transactions from month to month, with eWallet transactions rising from 26% in July and August to 33% in September.
The My50 pass is a 30-day pass costing RM50 that grants Malaysian commuters unlimited rides on Rapid KL transport services, including the LRT, MRT, BRT, Monorail and the Rapid Bus.
“July recorded a total of 295,907 purchases, comprising 219,432 (74%) at point of sale (POS) counters and 76,475 (26%) via TnG eWallet.
“The number increased in August to 314,114 transactions, of which 232,620 (74%) were made via POS and 81,494 (26%) through eWallet.
“Up to Sept 17, a total of 174,041 transactions were recorded, with 117,598 (67%) conducted at counters and 56,443 (33%) digitally.”
The ministry highlighted that the upward trend reflects growing user acceptance of the TnG eWallet app, in line with the cashless economy agenda and the convenience offered by digital technology.
It also said the implementation of digital My50 pass purchases also had a positive impact on reducing waiting time at counters.
“On average, every 5% to 7% increase in eWallet users has helped reduce the number of customers who come to the counter.
“Prior to the implementation of the digital ticketing platform initiative, the average waiting time at counters during peak hours was approximately eight minutes per user.”
The ministry also emphasised that with the shift to digital transactions, an estimated 76,000 users avoided visiting counters in July, rising to 81,000 in August and 56,000 by mid-September.
“Overall, the implementation of the digital My50 pass has successfully reduced congestion at service counters, improved service efficiency and provided a faster, easier and more user-friendly alternative for daily public transport users.”
Previously, Transport Minister Anthony Loke announced that starting July 1, all My50 unlimited travel pass users, both existing and new, could renew and use their passes digitally through the TnG eWallet app.
He said with this digitalisation, users could verify their Malaysian citizenship through the electronic Know Your Customer process and renew their My50 passes directly in the TnG eWallet using a TnG card equipped with NFC functionality, without needing to present their MyKad.
For users who are not proficient with technology or have limited access, the option to renew the pass at service counters using their MyKad would remain available.
