The Ministry of Domestic Trade is monitoring mobile automotive services to ensure fair pricing and protect consumers from unethical practices.
PUTRAJAYA: The Ministry of Domestic Trade and Cost of Living (KPDN) is closely monitoring the growing mobile automotive services sector to ensure innovation does not come at the expense of consumer protection.
Deputy Minister Datuk Dr Fuziah Salleh (pic) reminded service providers, including those offering vehicle battery replacement, to comply with existing laws such as the Consumer Protection Act 1999 and the Trade Descriptions Act 2011.
She stressed that all transactions must be conducted transparently, ethically and without misleading consumers.
“Consumers have the right to know the price, product specifications and warranty period before deciding to use any service.
“At the same time, price transparency is crucial, and charges must be reasonable and free from profiteering, in line with the Price Control and Anti-Profiteering Act 2011,” she said in a statement.
Fuziah also advised the public to engage only with registered and reputable service providers, and to verify details before agreeing to any offer.
Earlier, she launched the 250th BateriKu PitStop in Precinct 15, aimed at expanding access to fast, convenient and digitally-enabled mobile automotive services, while creating opportunities within entrepreneurial and gig economy sectors.
The service allows users to request on-demand vehicle battery replacement directly at their location, including during emergencies, supported by a network of mobile technicians to ensure quick and efficient service delivery.
