Rapid KL launches ‘Ask Me’ initiative at Pasar Seni Bus Hub to help passengers with faster, clearer travel assistance and route information.
KUALA LUMPUR: Rapid KL has introduced the “Ask Me” customer assistance initiative at the Pasar Seni Bus Hub as the first location for its implementation in an effort to enhance the public transport travel experience through faster, clearer and more accessible information delivery.
Rapid KL said in a statement today that the initiative was introduced to help passengers obtain travel-related assistance more easily, particularly at bus hubs with high commuter traffic and multiple route connections.
According to the bus service operator, a special “Ask Me” podium will be placed at the hub to make it easier for passengers to identify where assistance is available.
“Passengers can obtain information on bus routes, stop locations, route changes, travel planning as well as travel pass products to help facilitate their daily journeys.
“This initiative is part of the Service Ambassador 2.0 Programme, which features Customer Service Assistants and Traffic Coordinators as the main personnel at key hotspots and major transport hubs,” the statement said.
Rapid Bus acting chief executive officer Ku Jamil Zakaria said the implementation of “Ask Me” reflects Rapid KL’s ongoing commitment to making public transport more responsive and reliable for users.
He said the Pasar Seni Bus Hub was selected as the first location because it is among the main bus hubs in the Klang Valley, handling 14 Rapid KL bus routes with an average of more than 6,000 passengers daily.
He said the implementation of “Ask Me” will also be expanded in stages to other locations based on operational needs and suitability, including at the Weld Quay Bus Terminal for Rapid Penang services.
“We want to ensure passengers can obtain assistance more quickly and easily, especially at locations that serve as key interchange points in their daily journeys.
“The presence of easily identifiable personnel not only helps reduce confusion, but also boosts users’ confidence when using public transport,” he said.
