Johor CIQ entrance fails tourists with poor hygiene, dirty eateries, and neglected facilities tarnishing Malaysia’s image
DURING a recent trip to Johor, I was taken aback by the deplorable state of the CIQ entrance area. For a location that serves as the land gateway into Malaysia, and one frequented by millions of visitors every year, its condition was nothing short of embarrassing.
Looking for a decent place to eat, I was shocked at what I found.
The eatery we finally entered was dirty, with sticky and slippery floors that felt like an accident waiting to happen.
The white plastic chairs looked as if they had survived a battlefield, and the tables were grimy.
The food served was cold, and to add to the scene, a fly hovered over the dishes. Plastic cutlery – flimsy and unsuitable for rice and fish, was offered, and I had to ask for proper metal utensils.
The kitchen and workers looked untidy, their uniforms stained and appearance unkempt.
It was a truly disappointing experience, more so because I am aware of the tremendous tourism potential.
With Singaporeans being among Malaysia’s most frequent visitors, their first impression is formed right there at the CIQ area.
What kind of image are we projecting when the very places meant to welcome and serve them reflect neglect and poor hygiene?
Cleanliness, food presentation and basic hygiene are fundamental to Malaysia’s image as a food paradise.Street food and casual eateries are part of our charm, but charm should never mean filth.
The authorities need to strictly enforce proper hygiene standards, especially at such prominent entry points and tourist zones.
As Malaysians, we take pride in our food culture; it is one of our strongest forms of soft power. But pride alone is not enough.
If we cannot ensure a clean, pleasant and safe eating environment, we risk losing credibility with the very visitors who sustain our tourism economy.
The CIQ and its surrounding facilities deserve immediate attention.
The Grab waiting area is poorly designed; we were nearly drenched walking to our car. The planners completely overlooked the necessity of a roof for passengers.
Cleanliness, a welcoming atmosphere and our signature Malaysian hospitality – coupled with a great environment – are not luxuries; they are basic requirements for any nation seeking to be a premier tourist destination.
Ravindran Raman Kutty
Kuala Lumpur
