Sunway Medical Centre recognised for smart healthcare leadership at BMCC Business Excellence Awards 2025
SUNWAY Medical Centre, Malaysia’s largest private quaternary hospital, has been recognized with the Technology and Innovation Excellence Award at the British Malaysian Chamber of Commerce (BMCC) Business Excellence Awards 2025. The prestigious accolade celebrates the hospital’s groundbreaking achievements in advancing smart healthcare through digital transformation and innovative technology integration.
The Technology and Innovation Excellence Award recognizes organizations that have successfully implemented new solutions through digital, innovative, or disruptive technologies, with particular emphasis on achievements over the past three years. SMC’s win underscores its leadership position in driving Malaysia’s digital healthcare transformation.
Leading Malaysia’s Smart Healthcare Revolution
Dr Seow Vei Ken, Chief Executive Officer of Sunway Medical Centre, Sunway City, expressed pride in the recognition: “We are extremely honoured to receive the Technology and Innovation Excellence Award. Our approach is to bring in new cutting-edge technologies and digitalise our healthcare services throughout the years, elevating patient experience, improving operational efficiency, and enhancing the working environment for our clinical team.”
He added, “As healthcare technology continues to evolve, this recognition encourages us to continue that momentum to always raise the bar and be at the forefront of smart healthcare in Malaysia.”
Comprehensive Digital Healthcare Ecosystem
SMC has established itself as a pioneer in healthcare technology adoption, consistently introducing innovations across robotics, precision medicine, automation, and artificial intelligence. The hospital’s digital transformation encompasses several groundbreaking implementations:
Advanced Laboratory and Information Systems:
- Malaysia’s first automated microbiology laboratory specimen processing system – Walk Away Sample Processor (WASP)
- Cloud-based Hospital Information Systems and Electronic Medical Records (HIS/EMR) with Computerized Physician Order Entry (CPOE)
- Outpatient Pharmacy Automation System (OPAS)
- Annalise AI for Radiology Imaging
- Cutting-Edge Robotic Technologies:
The hospital has deployed advanced robotic systems across multiple clinical specialties, revolutionising surgical precision and patient outcomes:
- Orthopedic Surgery: Mako SmartRobotics system, ROSA® Knee System, and VELYS™ Robotic Assisted Solution for joint replacement procedures
- Spinal Surgery: Southeast Asia’s first commercial installation of the AiBLE™ Spine Surgical Systems for precision spinal procedures
- Multi-Specialty Minimally Invasive Surgery: First in Malaysia to deploy the da Vinci Xi Robotic Surgical System, used across multiple clinical specialties
Global Recognition for Smart Healthcare Excellence
The BMCC award comes on the heels of SMC’s impressive performance in Newsweek’s World’s Best Smart Hospitals 2026 ranking, where it emerged as one of the world’s top 350 hospitals and claimed the number one position in Malaysia. This dual recognition reinforces the hospital’s status as a leader in healthcare innovation both regionally and globally.
World-Class Clinical Excellence and Infrastructure
As of 2025, SMC operates with an impressive infrastructure supporting comprehensive healthcare delivery:
- More than 300 medical consultants
- 80 medical specialties
- 28 Centers of Excellence
- 848 licensed beds, with expansion plans to over 1,100 beds
The hospital has established specialised centers of excellence across key areas including Oncology, Women and Children, Neuroscience, Heart and Lung, Bone and Joint, Robotic Surgery & MIS, and Digestive Health. Its expertise extends to complex procedures such as kidney, bone marrow, and cornea transplants, cochlear implants, and cell-based and gene-based therapies.
Triple International Accreditation Pioneer
SMC holds the distinction of being the first hospital in Malaysia to obtain three major hospital-wide accreditations:
- Joint Commission International (JCI) Accreditation Gold Seal of Approval (United States)
- Australian Council on Healthcare Standards (ACHS) International
- Malaysian Society of Quality in Health (MSQH)
This triple accreditation demonstrates the hospital’s unwavering commitment to quality improvement, patient safety, and satisfaction across all aspects of healthcare delivery.
Consistent Recognition of Excellence
As the flagship hospital of Sunway Healthcare Group (SHG), SMC has earned multiple prestigious rankings:
- World’s Best Hospitals (Top 250) in 2024 and 2025 by Newsweek & Statista
- Asia’s Top Private Hospitals 2025
- World’s Best Smart Hospitals 2026
Additionally, SHG was recognized as Company of the Year (Healthcare) for Community Care and Sustainability at the 2024 Sustainability & CSR Malaysia Awards, highlighting its holistic approach to healthcare excellence.
Celebrating UK-Malaysia Commercial Partnership
Launched in 2018, the BMCC Business Excellence Awards commemorate the long-standing commercial ties between the United Kingdom and Malaysia. The awards recognise and honor the best of UK and Malaysian businesses across various categories, providing a platform to celebrate innovation, excellence, and cross-border collaboration.
Future-Ready Healthcare for Malaysia
With over 3,800 healthcare and hospitality professionals supporting its operations, SMC continues to set new benchmarks in healthcare delivery. The hospital’s commitment to technological advancement, combined with its patient-centric approach, positions it at the forefront of Malaysia’s evolving healthcare landscape.
As SMC expands its capacity to over 1,100 hospital beds, it remains dedicated to meeting the nation’s growing healthcare needs while maintaining its leadership in smart healthcare innovation and clinical excellence.
