IT IS certainly an infuriating experience to wait unattended by customer service staff especially when it comes to urgent matters.
A man recently shared his experience visiting the Air Kelantan Sdn. Bhd. (AKSB) office in Pasir Mas and seeing the office devoid of staff way after their opening hours.
In his Facebook post, Hanif M. Noor shared that he arrived at the AKSB office at 9.13am, about an hour after they opened, according to the picture shared in the post.
Hanif said that he waited in the premises for 10 minutes and only one staff member showed up but they were not in charge of the counter, so he could not get his inquiries settled that day.
He added that he sent messages to the organisation on WhatsApp and called them but to no avail.
“The counter staff can just leave the place empty just like that, what horrible service! I even called the AKSB headquarters four times and no one answered my calls,” Hanif said in his post.
In the aftermath of the post going viral, Kelantan deputy MB Datuk Mohd Amar Nik Abdullah had jumped to AKSB’s defense stating that the staff at the counter went for a ‘toilet break’, according to a report by Berita Harian.
“I read a viral post saying that the AKSB counter was empty. I was shocked but I still referred to the relevant parties about the issue.
“It turns out that the staff went to the toilet for a while and coincidentally, the customer had just arrived, so the counter was empty. It was the staff’s mistake not putting up a notice on the counter.
“At the same time, the customer came and complained, saying that the staff did not do their job so calls were left unanswered. In the end, the issue was widely circulated,” he said.
He added that people were quick to jump to conclusions on social media without checking the facts first.
