AS Malaysians, many of us can speak Bahasa Melayu, English, and our respective mother tongues.
But one woman recently left both her customers and Malaysian netizens in awe with her impressive fluency in Mandarin.
In a now-viral two-minute video posted on X by @bckupacc99, a shopper shared her experience of waiting in line for nearly 15 minutes as a cashier assisted five Chinese tourists who couldn’t speak English.
To her surprise, the cashier—an Indian woman—handled the situation effortlessly, speaking fluent Mandarin while patiently answering the flood of questions from the tourists.
She was so impressed that she suggested the management of Speedmart reward the cashier with an additional allowance, highlighting three key reasons: fluent in Mandarin, patient in dealing with customers, and maintained a pleasant smile despite the challenge.
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“I suggest @speedmart add an allowance for this staff because she is fluent in Mandarin, patient in dealing with customers, and remained pleasant and professional despite the frustration,” she wrote.
The incident has sparked discussions on the value of multilingual skills in Malaysia’s diverse workforce, with many praising the cashier’s professionalism and dedication.
“Anyone who has worked in retail knows how exhausting it is to serve mainland Chinese customers.
“Even communicating with them can be difficult,” commented @TengkuDTrace.
“Raise her salary!” added @abeymuinsz.
