New NG999 emergency system launched with AI and real-time tracking, as minister warns against fake calls that risk public safety
KUALA LUMPUR: Housing and Local Government Minister Nga Kor Ming has urged the public to use emergency lines responsibly following the launch of the new Next Generation Emergency Services 999 system.
The upgraded NG999 system officially began operations yesterday, replacing the previous Malaysia Emergency Response Services 999 platform.
It enhances resource and data sharing between emergency call centres and relevant central agencies.
Real-time tracking of incident locations will significantly improve the efficiency of rescue and emergency response services.
“NG999 also incorporates advanced technologies, including data analytics and artificial intelligence, to deliver emergency assistance more effectively,” Nga said in a statement today.
He revealed that 169,015 fake or crank calls were recorded as of September this year, representing 2.28% of total MERS999 calls.
Such calls constitute misuse of the system with serious consequences on response times.
They create safety risks when rescue teams are prevented from responding to genuine emergencies.
Nga emphasised that making a fake call to the 999 emergency line is a criminal offence under Section 233 of the Communications and Multimedia Act 1998.
Offenders may be fined up to RM50,000, jailed for up to one year, or both.
Perpetrators may also be prosecuted under Section 182 of the Penal Code for providing false information to a public servant.
This offence is punishable by up to six months’ imprisonment, a fine of up to RM2,000, or both.
“I urge the cooperation of all parties to prevent irresponsible actions of this kind,” Nga said.
He stressed the importance of ensuring public safety and allowing strict legal action against offenders. – Bernama
