The Malaysian Media Council’s official complaints mechanism is now operational, offering a professional channel for public concerns on media ethics and content
KUALA LUMPUR: The Malaysian Media Council (MMM) has announced its official complaints mechanism is now fully operational. This provides a professional channel for the public and stakeholders to raise concerns about journalistic practices, ethics, and news content.
Complaints can be submitted via email at aduan@majlismedia.my or through the council’s official website. The MMM stated the mechanism will be administered by its independent Code of Conduct and Complaints Committee.
The council described the process as a transparent and non-punitive mechanism aligned with media self-regulation principles. It emphasised fair correction, mediation, and editorial accountability while safeguarding media freedom.
The announcement follows recent public debate involving media reports and related police reports. “Such matters should be addressed through professional and institutional channels,” the MMM said in a statement.
It cited Communications Minister Datuk Fahmi Fadzil, who urged the MMM to ensure compliance with journalistic ethics. The minister underscored the council’s role as a self-regulatory platform to handle complaints professionally and impartially.
Code of Conduct and Complaints Committee chairman Datin Paduka Esther Ng said the MMM Board had agreed on the handling mechanism. “This paves the way for us to carry out our responsibilities in a structured and systematic manner,” she said.
She added this is one of the MMM’s most important duties, making its operationalisation imperative. The matter was deliberated during the council’s board meeting on January 20 and 21.
The meeting also focused on aligning the strategic direction of the MMM’s four main committees. According to the Malaysian Media Council Act, member media organisations must establish their own internal complaints mechanisms.
During an interim period, complaints may continue to be submitted directly to the MMM. This allows media organisations time to complete or refine their internal processes.
