KLIA’s QR code immigration system reduces congestion, allowing passengers to clear in 5-7 seconds for a faster, smoother travel experience.
SEPANG: The use of QR codes for immigration clearance at Kuala Lumpur International Airport has successfully reduced congestion and improved efficiency.
Passengers can now clear immigration in as little as five to seven seconds using the technology.
The system’s implementation at KLIA Terminals 1 and 2 has significantly eased congestion during peak hours and festive seasons.
A survey found passengers using the MyBorderPass app experienced shorter waits and a smoother flow compared to manual or autogate methods.
Seventy-two-year-old Tan Choo Lan said the QR codes save considerable time by eliminating long queues.
“I always use QR codes because I don’t have to take out my passport,“ she said.
Pilot Alif Rahim, 40, said the system speeds up the departure process, especially during peak periods.
“The use of QR codes also makes the process easier for tourists,“ he added.
Mohd Safri Azman said the system offers a different experience as passengers no longer need to queue.
“It is very convenient, fast and not crowded,“ said Mohd Safri, who was travelling to Vietnam.
The government introduced the QR code initiative earlier this year to reduce inconvenience and address congestion.
Home Minister Datuk Seri Saifuddin Nasution Ismail said the initiative aims to provide a faster and more efficient travel experience.
