A shocking video exposing severely malnourished puppies at a popular KL mall pet store has sparked outrage, with many demanding immediate action against what they’re calling “heartbreaking animal cruelty.”
The disturbing footage from a pet store at Mid Valley Megamall has gone viral across social media platforms, showing what animal lovers describe as “skeletal” puppies with protruding ribs and hip bones visible through their fur. The video has ignited a firestorm of criticism, with Malaysians calling for urgent government intervention.
According to an Instagram post by @myforeverdoggo that has garnered thousands of shares, concerned Malaysians were left traumatized after witnessing what they described as a “heartbreaking sight” at the popular pet retailer.
“Recently, a concerned Malaysian shared about a heartbreaking sight they saw at a pet store in Mid Valley Megamall. While shopping for supplies, they saw thin and malnourished puppies being displayed in a glass box for sale,“ the viral post reads.
The video shows an individual questioning store staff about how long the animals would remain there, with staff casually responding that they would stay “until sold” and would “cost less in a year’s time” - a response that has further enraged animal welfare advocates.
The allegations don’t stop at malnutrition. A detailed Reddit post by user 522sunpaz painted an even more disturbing picture of the conditions:
“The dogs are severely malnourished in starvation conditions. Protruding hip bones, visible ribs showing. An 8-month-old Giant Poodle weighs 52-60 lbs. These pups are extremely underweight, less than half the weight they should be, this will result in long-lasting physical and mental health issues.”
The post continues with alarming details: “The pups have swollen and irritated paws, fur and skin conditions as a result of the filthy cages and lack of care. Psychological abuse not providing bedding or toys.”
The viral video has triggered an avalanche of angry responses from netizens, with many calling for immediate government action and a complete ban on pet sales in commercial stores.
Instagram user julieang2891 demanded: “The government should ban pet shops selling puppies and kittens.”
Another user, alexissueann, expressed her frustration: “They’ve NEVER cared for them and it’s so sad to see this still happening at all our biggest pet stores. Times like these are when ‘cancel culture’ needs to take place.”
The controversy has reignited passionate calls for Malaysians to abandon pet purchases in favor of adoption from shelters and rescue organizations.
User lillyshy’s comment has been shared hundreds of times: “If the buying stops, the selling stops too. Please adopt, don’t shop. Animals are living things with a soul, not a thing you can sell for profit.”
Sharifahnazatul added her voice to the growing chorus: “I swear to god, don’t buy from breeders. The animals stay inside the cage and don’t come out into the sun. They are in a cage all day. Please adopt, don’t shop!”
This isn’t the first time this pet store has faced criticism. Similar allegations have surfaced on Reddit and other social media platforms in the past, suggesting a potential pattern of poor animal care that has gone unaddressed.
The repeated nature of these complaints has led many to question why authorities haven’t taken action sooner, with some netizens threatening to boycott not just the pet store, but the entire Mid Valley Megamall for allowing such conditions to persist.

Animal welfare advocates point out that puppies sold in commercial pet stores often come from puppy mills - commercial breeding facilities that prioritize profit over animal welfare. These operations frequently keep animals in cramped, unsanitary conditions with minimal veterinary care.
A healthy 8-month-old Giant Poodle should typically weigh between 85-100 pounds, making the reported weight of 52-60 pounds extremely concerning and indicative of severe malnutrition that could cause permanent developmental issues.
The viral nature of this story has prompted calls for:
Immediate government inspection of the premises
Stricter regulations on pet store operations
Mandatory health checks and welfare standards
Potential criminal charges for animal cruelty
A complete ban on commercial puppy sales
Many are urging concerned citizens to report suspected animal cruelty to the Department of Veterinary Services (DVS) and local animal welfare organisations.
This incident highlights a broader issue plaguing Malaysia’s pet industry. Commercial pet stores have long been criticised for sourcing animals from puppy mills and failing to provide adequate care.
The “adopt don’t shop” movement has gained significant traction globally as people become more aware of these practices.
As this story continues to spread across social media, it serves as a stark reminder that animal welfare should never be compromised for profit. The question remains: will this viral outrage finally lead to the systemic changes that Malaysia’s animals desperately need?
If you witness animal cruelty, report it immediately to the Department of Veterinary Services (DVS) or local animal welfare organizations. Every voice matters in the fight for animal rights.