Bank vows to reimburse four Sarawak victims defrauded by suspended employee in scam
A local bank has committed to expediting internal investigations and providing complete reimbursement to four individuals who lost a combined RM600,000 through an alleged fraud scheme involving one of its officers.
The meeting between the affected parties and Bank Simpanan Nasional (BSN)’s management was coordinated by Sarawak DAP chairman Chong Chieng Jen.
According to the complaint, the four individuals were separately approached and convinced to pull out substantial cash amounts from their BSN accounts under the pretense of participating in an investment program.
The suspended officer reportedly issued forged receipts bearing the bank’s official markings to create the impression that funds had been properly invested. Borneo Post The employee allegedly performed the cash counting on bank premises to add legitimacy to the fraudulent transactions.
During discussions with affected customers, BSN representatives emphasised that all authorised financial products can only be processed through electronic payment methods.
The bank stressed that legitimate investment transactions exclusively use debit card payments or direct fund transfers. Cash-based transactions are completely prohibited under BSN’s operational guidelines.
Bank officials noted a consistent pattern across similar fraud incidents: perpetrators instruct victims to withdraw physical currency from their accounts, then simulate investment processing while on bank property.
BSN leadership assured the four complainants that regardless of fund recovery outcomes from the implicated employee, the institution will assume complete financial responsibility for their losses.
The bank reaffirmed its strict stance against integrity violations and pledged transparency in addressing employee misconduct.
In a Facebook post, Chong welcomed BSN’s prompt response and committed to monitoring the resolution process until full reimbursement is secured.
Since publicly addressing the matter on November 28, Chong reported receiving additional fraud complaints.
He had previously brought attention to a Kuching couple’s RM400,000 loss after being persuaded to transfer their ASB savings into a fictitious scheme called ‘BSN Takaful Makmur.’
In response to mounting complaints, BSN has deployed a specialised unit at its Jalan Satok main branch in Kuching, which reports directly to headquarters.
Individuals with legitimate claims related to such fraudulent activities can approach this dedicated team at the branch, where their cases will receive expedited attention.
