A global passenger processing system failure disrupts check-in and boarding at Malaysian airports, with airlines activating contingency plans
KUALA LUMPUR: A temporary disruption to a global passenger processing system is affecting check-in and boarding processes at airports across Malaysia.
Malaysia Airports Holdings Bhd confirmed the issue, which involves a system used by multiple airlines worldwide.
In a statement, the airport operator said the disruption may impact passenger processing, prompting airlines to activate contingency procedures.
“The situation across all our airports is being closely managed, with passenger safety and comfort remaining our top priority,” it said.
Malaysia Airports added that self-service kiosks remain fully operational for printing boarding passes and baggage tags.
Travellers are advised to follow guidance from airline and airport teams at the terminal.
Passengers should also check directly with their airlines for the latest flight schedule updates.
The operator recommends proceeding with online check-in where available to mitigate delays.
