KTMB addresses feedback on crowd conditions, citing KVDT 2 upgrades and enhanced safety measures on the KL-Seremban Komuter line.
KERETAPI Tanah Melayu Berhad (KTMB) refers to the feedback published in The Sun regarding crowd conditions on the Kuala Lumpur–Seremban Komuter line.
KTMB acknowledges the concerns raised and would like to assure the public that passenger safety remains our highest priority at all times,particularly during boarding and alighting at stations.
The current situation is largely influenced by the ongoing Klang Valley Double Track Phase 2 upgrading works, specifically along the Salak Selatan–Seremban corridor.
During this period, train operations are constrained, with a limited number of five trips operating in both directions (Pulau Sebang–Batu Caves–Pulau Sebang) as services are required to share tracks between KTM Komuter and ETS. These constraints inevitably affect service frequency and passenger distribution, particularly during peak hours.
To actively manage the situation, KTMB has intensified on-ground control measures:
Auxiliary police deployment: KTMB auxiliary police, together with station personnel, are continuously stationed at key platforms duringpeak hours to manage crowd flow, regulate boarding queues, and ensure overall passenger safety. Their presence is focused on high-densityareas to prevent congestion and maintain order.
Real-time assistance via intercom: Passengers are encouraged to utilise the station intercom buttons available at platforms and within trains to immediately alert staff should assistance be required. This allows for quicker response and intervention.
Customer support hotline: Passengers may also reach KTMB directly via our Pusat Pengumpulan and Penyaluran Maklumat Polis Bantuan KTMB at 03-2263 1194, operating 24-hours for any urgent enquiries or assistance related to their journey.
Targeted monitoring zones: Additional supervision is maintained at sensitive areas, such as the women-only coach, where continuousmonitoring is carried out to ensure safety and comfort.
KTMB also calls on all passengers to play a shared role in ensuring a safe and orderly commuting environment.
Commuters are advised to queue in an orderly manner and stand behind the designated yellow line while waiting for trains, as these measures are essential to facilitate smooth boarding and minimise congestion at platforms.
While KTMB acknowledges that the commuting experience may be more challenging during this interim period, it is important to note that KVDT 2 is a critical national rail upgrade initiative. Upon completion, it will significantly enhance track capacity, improve service frequency and deliver a more reliable and efficient rail system for the Klang Valley.
KTMB is committed to ensuring passenger safety, maintaining transparent communication and delivering long-term improvements that will benefit all rail users.
Aidil Aizuddin Yusof
Editorial Manager Communications and Media Relations Strategic Communications Department
